Delivery

Our brand makes in-house production and to order, that means, there is no stock of any item on the website. Each piece is specially made for each customer.
This is because, as a brand, we want to be as sustainable as possible and reduce our consumption, within an industry that has a great impact on the environment.

Taking this into consideration, standard shipping is within 10-15 working days from the moment you submit your order, from Monday to Friday, from 9am to 6pm, except on holidays, and according to the days and times used by the logistics company, to the delivery address provided by the client. 

 

IMPORTANT DISCLAIMERS:

It is advised that all customers provide contact information when processing their purchase. This information will help the courier company with the delivery process.

It is also important to note that if the package gets returned to our facilities due to multiple failed attempts of delivery, the new shipping costs will be the sole responsibility of the customer.

In the summer months and sale seasons, due to the high number of orders, there may be a small delay in shipments. We kindly ask for patience and understanding. In case of special occasions, please order in advance.  

 

Shipping costs:

  • Portugal:
Standard Shipping (0.0 kg – 5.0 kg) - €5,00
Standard Shipping (5.0 kg – 20.0 kg) - €20,00
Free - €250,00 and up
  • CEE Countries (Except Germany)
Standard Shipping -  €10,00
Free - €250,00 and up
  • Germany
Standard Shipping -  €15,00
Free - €250,00 and up
  • Switzerland & USA
Standard Shipping - €50,00
Free Shipping - €500,00 and up
  • Rest of the world
Standard Shipping - €20,00
Free Shipping - €500,00 and up
Our delivery service does not include scheduling options, so the delivery of the order will be carried out without prior contact from the carrier, thus being necessary to ensure that someone is at the delivery address to receive the order. 

 

Please note, orders with different items may be shipped in different packages. 

 

Gonçalo Peixoto will inform you of the availability of the product(s) ordered and shall refund the amount paid, within 15 (fifteen) days from the knowledge of the item’s unavailability. 

 

 In case of unavailability of the carrier to make the delivery of the purchased products on the specified date, the client will be contacted to be given another delivery date. 

 

At the time of delivery, you must inspect the package in order to check for possible damage. If you find that the products are damaged, you should not accept the delivery of the order, which will be returned. Please report the situation to Gonçalo Peixoto, if possible documented with photos, to the e-mail customer.care@goncalopeixoto.com and if the you agree, Gonçalo Peixoto will proceed to resend the order at no cost to you. If the client wishes to cancel the order, the full amount paid for the order will be reimbursed. 

 

If you do not receive your order within a maximum of 90 (ninety) days from the order payment date, please send us an email to customer.care@goncalopeixoto.com informing us of what happened. 

 

After this time has elapsed, Gonçalo Peixoto cannot be held responsible for the loss of the order. 

 

Gonçalo Peixoto considers the delivery done with the signature on the delivery receipt at the agreed delivery address. 

If you need more information on the delivery of products Gonçalo Peixoto please see our Terms and Conditions.