Exchange & Returns

1. We’re happy to accept returns if your order does not meet your expectations, has defects, was bought in sale period or other non-compliances.

 

2. If you need to send you item or items back, you have 5 days from the date you received your order to return them. 

 

3. Please ensure your items are returned new, unused and with all Gonçalo Peixoto tags and still attached. Gonçalo Peixoto reserves the right to refuse the return of products with visible signs of use, which have been washed or transformed in any way.

 

4. If you would like to exchange an item, you will need to return it and place a new order.

 

5. If you wish to return your order from outside Europe, please contact our Customer Service Support to customer.care@goncalopeixoto.com in order to receive all the details for the return.

 6. Returns of sale items will not be accepted. Items bought during this period it will only be possible to exchange.

 

HOW TO RETURN

 

1) The User may return the product(s) ordered five (5) days after receiving them, provided that:

 

a) The product(s) have not been used;

 

b) The product(s) maintain their original features and labels intact;

 

c) The product(s) are complete. All material accompanying the orders must be returned to Gonçalo Peixoto.

 

2) Please contact our customer care team to customer.care@goncalopeixoto.com in order to indicate the item(s) your wish to return. Please include your order number.

 

3) We will arrange a pick-up with the same delivery service that the order was sent with. Place the item(s) with all original packaging inside the box and wait for the courier during the indicated time schedule.

4) Once the returned items is received, Gonçalo Peixoto will review and confirm its condition and, when applicable, will refund you within ten (10) days the amount paid by the User, minus the pick-up costs. We’ll send you an email at every step to keep you updated about the return status.

 

5) If the returned products are damaged or worn, Gonçalo Peixoto reserves the right not to accept the return and refuse to refund the User.

 

6) Shipping costs are entirely the responsibility of the customer. Therefore, Gonçalo Peixoto will not reimburse the shipping or pick-up costs.

 

7) Please note, these conditions are valid within Europe. For more informations about returns and exchanges outside Europe, please contact us to customer.care@goncalopeixoto.com