Free shipping over €250

Exchange & Returns

1. We’re happy to accept returns if your order does not meet your expectations, has defects or other non-compliances.

 

2. If you need to send you item or items back, you have 5 days from the date you received your order to return them. 

 

3. Please ensure your items are returned new, unused and with all Gonçalo Peixoto tags and still attached. Gonçalo Peixoto reserves the right to refuse the return of products with visible signs of use, which have been washed or transformed in any way.

 

4. If you would like to exchange an item, you will need to return it and place a new order.

 

5. If you wish to return your order from outside Europe, please contact our Customer Service Support to customer.care@goncalopeixoto.com in order to receive all the details for the return.

 

HOW TO RETURN

 

1) The User may return the product(s) ordered five (5) days after receiving them, provided that:

 

a) The product(s) have not been used;

 

b) The product(s) maintain their original features and labels intact;

 

c) The product(s) are complete. All material accompanying the orders must be returned to Gonçalo Peixoto.

 

2) Please contact our customer care team to customer.care@goncalopeixoto.com in order to indicate the item(s) your wish to return. Please include your order number.

 

3) We will arrange a pick-up with the same delivery service that the order was sent with. Place the item(s) with all original packaging inside the box and wait for the courier during the indicated time schedule.

4) Once the returned items is received, Gonçalo Peixoto will review and confirm its condition and, when applicable, will refund you within ten (10) days the amount paid by the User. We’ll send you an email at every step to keep you updated about the return status.

 

5) If the returned products are damaged or worn, Gonçalo Peixoto reserves the right not to accept the return and refuse to refund the User.

 

6) The User should note that if the return has been made for reasons other than the existence of justified defects or non-conformity of the products ordered, Gonçalo Peixoto will not make the reimbursement of the shipping costs. Therefore, Gonçalo Peixoto will not reimburse the cost of delivery initially supported by the customer for the respective order.

 

 

7) Please note, these conditions are valid within Europe. For more informations about returns and exchanges outside Europe, please contact us to customer.care@goncalopeixoto.com