Exchange & Returns
1. We’re happy to accept returns if your order does not meet your expectations, has defects, was bought in sale period or other non-compliances.
2. If you need to send your item or items back, you have 14 days from the date you received your order to return them.
3. Please ensure your items are returned new, unused and with all Gonçalo Peixoto tags and still attached. Gonçalo Peixoto reserves the right to refuse the return of products with visible signs of use, which have been washed or transformed in any way.
4. If you would like to exchange an item, you will need to return it and place a new order.
5. If you wish to return your order, please contact our Customer Service Support to email@example.com within 5 days in order to receive all the details for the return.
6. Returns of sale items will not be accepted. Items bought during this period it will only be possible to exchange.
7. Returns of swimwear and shoes will not be accepted as well.
1. The User may return the product(s) ordered 14 days from the date you received your order to return them, provided that:
a. The product(s) have not been used;
b. The product(s) maintain their original features and labels intact;
c. The product(s) are complete. All material accompanying the orders must be returned to Gonçalo Peixoto.
2. Please contact our customer care team to firstname.lastname@example.org in order to indicate the item(s) your wish to return. Please include your order number.
3) Place the item(s) with all original packaging inside the box and send it to the adress indicated by our customer care team.
4) Once the returned items is received, Gonçalo Peixoto will review and confirm its condition and, when applicable, will refund you within fifteen (15) days the amount paid by the User, minus the pick-up costs. We’ll send you an email at every step to keep you updated about the return status.
5) If the returned products are damaged or worn, Gonçalo Peixoto reserves the right not to accept the return and refuse to refund the User.
6) Shipping costs are entirely the responsibility of the customer. Therefore, Gonçalo Peixoto will not reimburse the shipping or pick-up costs.
7) Please note, these conditions are valid within Europe. For more informations about returns and exchanges outside Europe, please contact us to email@example.com