Exchange & Returns
- We’re happy to accept returns if the item(s) do not meet your expectations (In case the item is on sale, it will only be accepted its exchange for another product available in store (6.)
- If you wish to return your order, please contact our Customer Service Support (firstname.lastname@example.org) within 5 days of receiving your order in order to receive all the details for the return. (Keep in mind that there is a form that needs to be filled out and sent over within these 5 days. Forms received after this time will not be eligible for the return)
- The customer can return if the item(s) is (are) defective within the period of time mentioned.
- The customer can return the ordered product(s), under the following conditions:
A. The form is filled out and sent to our customer care email within 5 days. (email@example.com)
B. The return is made within 5 business days from the date the form was sent to our email;
C. The product(s) have not been used (The Gonçalo Peixoto brand reserves the right to refuse the return of products with visible signs of use, which have been washed or transformed in any way, which are deteriorated, damaged due to incorrect use, dirty, have residues of animal hair, or any other damage derived from external causes);
Our clients must also be careful when trying on the item(s) as we cannot accept those with any traces of make-up, body lotion, perfume, stains, self-tanner etc.
D. The product(s) maintain(s) it’s (their) original characteristics and labels intact;
E. The product(s) are complete. All material that accompanies the orders must be returned to Gonçalo Peixoto;
5. Returns will be rejected if the brand box that contains the product(s) presents any type of damage (cracks/tears, writing, any remains of duct tape etc.)
6. Returns of items purchased in periods of sales will not be accepted. Items purchased during this period can only be exchanged for other item(s).
7. The customer has 15 days from the date of shipment to request an exchange to our customer care service and to send the item(s) in question to the provided address in order for it to be eligible.
8. Returns of swimwear and limited editions of footwear will also not be accepted. They can only be exchanged for other item(s).
10. Once the returned items is received, Gonçalo Peixoto will review and confirm its condition and, when applicable, will refund you within thirty (30) days the amount paid by the User, minus the pick-up costs. We’ll send you an email at every step to keep you updated about the return status.
11. Shipping costs are entirely the responsibility of the customer. Therefore, Gonçalo Peixoto will not reimburse the shipping or be responsible for possible customs costs.
12. Please note, these conditions are valid within Europe. For more informations about returns and exchanges outside Europe, please contact us to firstname.lastname@example.org