Free shipping over €250 (EEC Countries)

Terms and Conditions

1. INTRODUCTION

 

1.1 These Terms and Conditions govern the sale, including registration, ordering and access to "Gonçalo Peixoto” products, with temporary headquarters at Rua Professor Serafim da Costa Rêgo, 177, 4770-195 Cruz, Portugal and with the tax identification number 264884612, on the website www.goncalopeixoto.com and apply to all sales of products between Gonçalo Peixoto and any User who places orders through the website.

1.2 For the purposes of these Terms and Conditions, the following definitions shall apply:

a) - "Gonçalo Peixoto" - The products marketed by Gonçalo Peixoto through the website www.goncalopeixoto.com;

b) - "User" - Any person, not a merchant, who places an order through the website www.goncalopeixoto.com;

 

1.3 The use of the website www.goncalopeixoto.com and the purchase of Gonçalo Peixoto products presupposes the knowledge, understanding and acceptance of these Terms and Conditions by the User.

 

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2. REGISTER ON THE WEBSITE

 

2.1 To place an order, the User can previously register, filling in the fields included in the form on the website www.goncalopeixoto.com.

2.1.1 It is also possible to place your order through a simpler process that does not require registration. However, by registering on the website your data and preferences will be saved to be more easily used in future purchases.

2.2 Upon completion of registration, the User has access to your personal account, where you can manage your account settings, your favorite items and your orders.

2.3 As soon as you access your personal account, the User is subject to these Terms and Conditions.

 

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3. GONÇALO PEIXOTO PRODUCTS
3.1 The website www.goncalopeixoto.com is intended for all users who wish to purchase Gonçalo Peixoto products from their home or place of work, 24 hours a day, 7 days a week.

3.2 Information on product characteristics can be found at www.goncalopeixoto.com.

3.3 The Gonçalo Peixoto brand reserves the right to modify, at any time, the information, offer of products, prices, promotions and commercial conditions, presented on the website www.goncalopeixoto.com.

 

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4. MAKE ORDERS ON THE WEBSITE

 

4.1 To order at www.goncalopeixoto.com, it is necessary that the User has an email account and that his / her browser is configured to accept cookies and pop-ups, which will allow the user to enjoy all the navigability conditions of the online store Gonçalo Peixoto.

 

4.1.1 The User may proceed to the online purchase of products, for which it is necessary that:

a) Find the product (s) you wish to purchase;

b) Add the selected product (s) to the "Shopping Cart";

c) Register the personal data of the User, which will be integrated into the Gonçalo Peixoto database in accordance with the terms of the Privacy Policy, which include "Delivery Address", "Billing Address", "Payment Method ", telephone number and tax identification number (NIF);

d) Review your order and confirm the order;

4.2 The User will receive an order confirmation email with details regarding the payment method that you have selected. After payment validation, you will receive a confirmation email.

4.3 Gonçalo Peixoto, will make available all the details of the purchase through the website www.goncalopeixoto.com, in its customer area.

4.4 Your order will be delivered by the logistics operator at the delivery address indicated in the purchase process and with the detailed invoice.

4.5 When sending the order form, the User accepts the Terms and Conditions of purchase described in www.goncalopeixoto.com, as well as with the Privacy Policy.

4.6 Gonçalo Peixoto reserves the right not to accept and cancel orders already confirmed in the following situations:

(a) the product is not available;

b) Payment is not made using any of the payment options available on the website www.goncalopeixoto.com;

c) The payment is not confirmed;

d) The billing information is not correct or verifiable;

e) Payment of the order was not received by us within 5 (five) days after acceptance of your order;

f) There is an error in the price quotation;

g) It is not possible to deliver at the address provided by the User.

 

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5. PRICES

 

5.1 The prices of products displayed on the website www.goncalopeixoto.com include Value Added (VAT). The total VAT payable by the User will be indicated on the invoice to be sent to the user.

 

5.2 Prices are all quoted in Euro (€). Note that the change of country of delivery may have influence on the prices due to different transport costs. The customs costs related to the country of delivery of the order will be borne by the customer.

5.3 The prices of the products presented on the website are subject to change. Gonçalo Peixoto reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.

5.4 If there is any error in the price of the requested products, Gonçalo Peixoto or the User may cancel the order until the order is dispatched.

5.5 The total price specified at checkout includes taxes of the country of origin (Portugal) and shipping costs.

 

5.6 The User must pay only the amount specified in the order confirmation.

 

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6.METHODS OF PAYMENT

 

6.1 The User may make payment of his purchases by the methods indicated at the time of purchase.

 

6.2 Gonçalo Peixoto does not accept any other methods of payment other than those mentioned at the time of purchase. The User should not attempt to pay by any other means that does not appear in the specified payment methods. If you do, we will not be liable for loss of payment or any other damages that may arise.

 

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7. SHIPPING COSTS

 

Shipping costs:

  • Portugal:
Standard Shipping (0.0 kg – 5.0 kg) - €7,00
Standard Shipping (5.0 kg – 20.0 kg) - €20,00
Free - €250,00 and up
  • CEE Countries
Standard Shipping -  €10,00
Free - €250,00 and up
  • Swissland & USA
Standard Shipping - €50,00
Free Shipping - €500,00 and up
  • Rest of the world
Standard Shipping - €20,00
Free Shipping - €500,00 and up

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8. DELIVERY
8.1 Gonçalo Peixoto sends the product (s) ordered by the User from Monday to Friday, from 9am to 6pm, except for public holidays, and on the days and times used by the logistics company, to the delivery address indicated by the User.

 

8.2 Our delivery service does not include scheduling option, so delivery of the order will be made without prior contact by the carrier, being necessary to ensure that someone is at the delivery address.

 

8.3 The delivery times of the products are up to 10 working days for Portugal, 15 working days for the rest of Europe and up to 20 working days for the rest of the world.

 

8.4 Gonçalo Peixoto shall inform the User of the unavailability of the product (s) ordered, as well as refund the amount paid, within a maximum period of 15 (fifteen) days from the knowledge of the unavailability.

 

8.5 In case of the unavailability of the carrier to deliver the products on the date indicated, the User will be contacted in order to be given another date of delivery.

8.6 At the time of delivery, the User must inspect the packaging for any damage. If you find that the products are damaged, the User must not accept delivery of the order, which will be returned. The User must report the situation, if possible documented with photographs, through the email customer.care@goncalopeixoto.com and if he agrees, Gonçalo Peixoto will proceed to the return of the order, without any costs to the User. If you wish to cancel the order, you will be refunded the full amount paid.

 

8.7 If you do not receive your order within 90 (ninety) days from the payment date of the order, please send an email to customer.care@goncalopeixoto.com informing us of what happened. After this period, Gonçalo Peixoto can not be held responsible for the loss of the order.

 

8.8 The delivery is considered done with the signature on the delivery receipt at the agreed upon address.

 

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9. CANCELATIONS

 

9.1 Cancellation of the order before sending:

 

a) The User may cancel the order of products without any associated cost, as long as they have not yet been sent.

 

b) If the User places an order and wishes to cancel it, you must immediately contact our Customer Service and ask for its cancellation through the email customer.care@goncalopeixoto.com. This procedure is indispensable to trigger the cancellation process. If the cancellation request is communicated in a timely manner, the User will be notified and the cancellation will be processed at no cost to the User.

 

c) If the cancellation request is not made before the order is sent, the products will be sent to the customer who, if he / she maintains his intention to cancel, shall refuse to accept them. The products will be returned and, upon receipt, the refund will be processed, deducting the shipping costs to the value to be received by the User.

 

9.2 Return of defective products:

 

a) The User has the right to the return of the products delivered if they are found to have defects or other nonconformities.

 

b) The receipt of defective articles must be communicated to Gonçalo Peixoto through the email customer.care@goncalopeixoto.com within 3 (three) days after receiving the order, including a photograph that documents it. If your claim is justified, the amount paid for the product and the cost of shipping to Gonçalo Peixoto's warehouse will be refunded.

 

c) Gonçalo Peixoto reserves the right to refuse to return products with visible signs of use, signs that have been washed or processed/modified.

 

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10. EXCHANGES AND RETURNS

 

1) The User may return the ordered product (s) for FREE 5 days after receipt, provided that:

 

a) the product (s) have not been used;

 

b) The product (s) retain their original characteristics and labels intact;

 

c) The product (s) are complete. All the material that accompanies the orders has to be returned.

 

2) The User must request the return of the order through the email customer.care@goncalopeixoto.com, indicating the article (s) to return or exchange, as well as the order number.

 

3) Let's schedule a collection with the same delivery service with which the order was sent. Place the item (s) with the original packaging inside the carton and wait for the pickup during the hours indicated by our customer support.

 

4) Once the returned product has been received, Gonçalo Peixoto will analyze and confirm its conservation status and, where applicable, refund within 10 (ten) days the amounts paid by the User without any expenses for it.

 

5) If returned items are damaged or worn out, Gonçalo Peixoto reserves the right not to accept the return and refuse to refund them.

 

6) The User should note that if returned for reasons other than justified existence of defect or nonconformity of the ordered products, Gonçalo Peixoto will not reimburse the cost of shipping. As such, Gonçalo Peixoto will not reimburse the expenses related to the charges initially borne by the customer to the respective order.

 

7) Please note, these conditions are valid for returns and exchanges in Portugal. Please contact us at customer.care@goncalopeixoto.com for information about returns and exchanges outside of Portugal.

 

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11. QUALITY

 

Gonçalo Peixoto does not sell second-hand products, defective or substandard products. The main features of each product shown at www.goncalopeixoto.com can be found on each product page.

 

Gonçalo Peixoto will make every effort to make the colors of the products that appear on the website www.goncalopeixoto.com as accurate and real as possible. However, as computer monitors vary, we can not guarantee that your monitor is showing the exact colors.

 

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12. CLAIMS

In view of the objective of continuous improvement of the services rendered, Gonçalo Peixoto will seek to resolve the complaints submitted by the User within 5 (five) business days, by email customer.care@goncalopeixoto.com.
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13.DISCLAIMER AND LIMITATION OF LIABILITY

 

 

Gonçalo Peixoto does not guarantee the uninterrupted operation of the website www.goncalopeixoto.com, or any of its functions, and may be suspended for maintenance, repair or updates.

 

Gonçalo Peixoto shall likewise not assume any liability for any damages, arising, directly or indirectly, from situations of major force that prevent Gonçalo Peixoto, in any way, from fulfilling his obligations, namely, strikes, failures electricity, telecommunication services or any other services, fires, floods, impossibility to obtain products, materials or services, malfunctions, delays of suppliers or transporters and changes in legislation or administrative regulations.

 

Gonçalo Peixoto is not responsible for any abusive use of the user's access data to the website by third parties, since they are personal and non-transferable.

 

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14. MODIFICATION OF TERMS AND CONDITIONS

 

Gonçalo Peixoto reserves the right to change, at any time, these Terms and Conditions, taking into account the changes made and the users notified through the publication on the website www.goncalopeixoto.com of the modified Terms and Conditions.

 

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15. TREATMENT OF PERSONAL DATA

We ask you to carefully read our Privacy Policy so that you may become aware of the rules and procedures adopted by Gonçalo Peixoto regarding the treatment of the data collected when you browse the website www.goncalopeixoto.com and when you use the features offered by it, as well as security measures and confidentiality.

 

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16. APPLICABLE LAW
These Terms and Conditions and all emerging litigation related to them, including their validity, use of the website or any purchase thereof should be governed by Portuguese Law.

 

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17. ONLINE DISPUTE RESOLUTION

 

The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders settle their litigation outside the courts https://webgate.ec.europa.eu/odr/main/index.cfm?event = main.home.choose

 

Centro de Arbitragem de Conflitos de Consumo de Lisboa http://www.centroarbitragemlisboa.pt/

 

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral http://www.triave.pt/

 

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) http://www.ciab.pt/pt/

 

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo http://www.arbitragemdeconsumo.org/

 

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra http://www.centrodearbitragemdecoimbra.com

 

Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve http://www.consumoalgarve.pt

 

Centro de Informação de Consumo e Arbitragem do Porto http://www.cicap.pt

 

Plataforma Europeia de Resolução Litígios Online https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage